You're Tired of PlayingTech Support.
Pick the level of help that ends the firefighting — from "just keep an eye on my stuff" to "handle absolutely everything." One local person. One number. No call center.
Pick Your Pain Level.
Every plan ends a different stage of "I can't keep doing this." What you actually pay depends on your setup — that's what the 15-minute call is for.
"I just want to know when something's about to break — before it costs me."
You're a small operation. You don't need a whole tech department — you just need eyes on your stuff so you stop getting blindsided. Watchtower watches, and tells you when something's about to go. The bare essentials, done right.
- Round-the-clock monitoring on your computers — I catch trouble early
- Basic virus protection — the common threats kept out
- Remote support — up to 5 sessions a month
- Automatic updates handled for you (no nagging pop-ups)
- Onsite help available as an add-on
"My computer crashed AGAIN — on a Friday, with payroll due. I'm done."
You've got an office, a few employees, a business that's growing. The tech problems are starting to outpace the time you have to deal with them. Anchored is the real deal — real security, working backups, and a tech person who actually shows up when stuff breaks.
- Everything in Watchtower, plus:
- Business-grade antivirus that catches what basic protection misses
- Weekly onsite backups of your business data — gone is gone, unless it's backed up
- Unlimited remote support
- Vendor management — I deal with your vendors so you don't have to
- Priority onsite scheduling
- Outage Survival Kit — a step-by-step plan for when things go down
"My crew keeps breaking devices, vendors call every week, and I can't keep up."
You've got people in the field, staff at the desk, and vendors calling constantly. Full Coverage is everything — every device managed, every vendor handled, every problem owned by me instead of you. For operations that can't afford to slow down.
- Everything in Anchored, plus:
- Fleet management — GPS, hotspots, and field-device coordination handled
- Operational technology managed — alarm systems, printers, and the connected gear your place runs on
- Mobile device management — field devices locked down, located, and wiped if lost or stolen
- Top-priority emergency onsite — you go to the front of the line
- Quarterly business review — we sit down on strategy, not just fires
Not sure which one fits? Tell me what's actually breaking and I'll point you at the right plan — or tell you straight up that you don't need one yet.
Try Me for 30 Days — Or Your Money Back.
If you're not happy with how I handle your tech in the first 30 days, you get your money back. No hoops, no guilt trip, no hard feelings. The risk sits with me, not you — I'd rather earn your business than lock you into it.
Your People Can't Work When the Tech Doesn't.
A frozen computer, dead Wi-Fi, a tablet that won't load the job — every minute it's broken is a minute someone's standing around not making you money while a customer waits. I keep the gear your team depends on actually working.
- Devices set up and locked down. Computers, tablets, and phones provisioned and secured — a new hire is working in minutes, not days.
- Fixed remotely, fast. Most problems I solve without leaving my desk — your person is back up in minutes instead of waiting on a visit.
- Broken gear swapped quick. When something physically dies, I coordinate the repair or replacement so downtime is hours, not weeks.
What You Actually Get
The stuff that matters at 4 PM on a Sunday when something just broke.
Every Call Caught
You call, it rings me first. If I'm on a job, an assistant catches it, logs it, and gets me on it fast. No "leave a message, we'll call you Tuesday." Nothing gets lost.
You're Never Held Hostage
Your logins, your accounts, your whole setup — documented and yours, not locked away in my head. If we ever part ways, you walk out with all of it. No ransom, no scramble, no "only I know how this works."
Vendor Shield
Stop losing hours to vendor calls and hold music. Phone company, software vendor, copier rep, "we can save you money" cold-callers — send them all to me. Carrier-insider experience means I spot a real deal in 30 seconds and shut down the rest.
Your Team Stops Wasting Time
Office computers, field tablets, phones, printers, GPS units — every device your team touches, managed from one place. Nobody hunting for who to call or stuck waiting on a fix.
Problems Get Solved Fast
You talk to the owner — not a call center in another state, not a ticket queue. The same person who set you up is the one solving it, so nothing gets lost in translation and it gets handled fast.
Outage Survival Kit
When your internet, power, or main software goes down, your team has a step-by-step plan to keep operating. Most owners figure this out during the outage. You'll have it before.
Just Need a One-Time Fix?
Not every problem needs a monthly plan. Single repairs and one-off jobs for home users and small offices.
Computer Repair
Crashed, slow, won't boot, weird noises? I diagnose, fix, and upgrade desktops and laptops — hardware, software, the works.
- Hardware diagnostics & repair
- Speed and memory upgrades
- Operating system installs & updates
- Performance tune-ups
Virus & Malware Removal
Pop-ups that won't quit? Random redirects? Files locked up? I clean it out, harden the system, and make sure it doesn't come back.
- Complete virus & malware removal
- Ransomware recovery
- Security software setup
- Prevention strategies
Data Recovery & Backup
Drive failed and you didn't have a backup? I recover what I can — then set up a real backup so it never happens again.
- Recovery from failed drives
- Automated backup setup
- Cloud backup solutions
- Photo & document recovery
One-time pricing: $40 diagnostic fee (applied to the repair if you go ahead). Labor and parts quoted in writing before any work starts. No fix, no charge. If you find yourself needing repairs more than a couple times a year, ask about a monthly plan — most one-time clients save money switching.
How I Work
No surprises. No hidden fees. No nonsense.
When You Reach Me
Local, owner-run support with fast response when something's business-critical. Every call gets caught and logged, and urgent issues get me on the phone quickly — no overseas queue, no "we'll call you Tuesday."
No Fix, No Charge
If I can't fix it, you don't pay the diagnostic fee. That's the promise on every one-time job — no risk to you for letting me take a look.
Straight Quotes
You get a full written quote before any repair work begins. What I quote is what you pay. No "well, actually it's also…" conversations halfway through.
Serving Coastal NC
Not on the list? Call 910-550-3600 to confirm service in your area.
Stop Bleeding Money on Broken Tech.
Tell me what's actually breaking. I'll tell you how I'd fix it and which plan fits — or if you even need one. 15 minutes. No pitch. No pressure.
Prefer to talk now? Call 910-550-3600